12/03/2007
" This was my first purchase from this dealership and I am very satisfied with the overall buying process. Dennis was very accomodating and friendly. I would definitely purchase from him again." 

12/03/2007
" The deciding factor to buy our Lexus was that it was what he wanted. This buying experience was so pleasant that we would buy from them again. The whole purchase experience was very impressive, I saw no need for improvement."

12/03/2007
" I purchased a 2008 LS 460. The deciding factor in purchasing from this dealer was the price and availability. I intend on using the service department for future service needs. My vehicle was delivered to me in Florida."

12/10/2007
" This was my third lease from the dealer. It is the car itself that really sells me. I leased the 2008 ES350 this time. I think the dealership is wonderful. Todby, my salesperson, is always very helpful. I would lease from them again in the future. I plan on using their service department as well.

12/10/2007
" I'm completely satisfied. I wanted a Hybrid, so my husband and I chose to buy the 2007 Lexus Hybrid RX400H. I'd continue to buy vehicles from this dealership. My salesperson, Jeff, was courteous and helpful. He answered all my questions. I intend to use their service department. I had a wonderful visit."

12/10/2007
" I recently just bought a 2008 ES350. This is my first time doing business with them and everything went well. My sales person Dennis Aud treated me very well. I will be using their service department."

12/13/2007
" It took me 15 weeks to get the 2008 GX470 that I wanted. I had gone to 2 other dealerships and couldn't deal with them. I went to Madison and there were no suprises. It did take 15 weeks to get the vehicle, but I am sure that is out of the dealerships control. I did travel 250 miles to the dealership to get the vehicle. It was well worth the wait. I got the vehicle fully loaded. I will use the other dealership for service. I am not sure which one I will use at this time. It was the best experience that I have ever had. It was excellent."

12/13/2007
" This was my third lease from the dealer. It is the car itself that really sells me. I leased the 2008 ES 350 this time. I think the dealership is wonderful. Toby my salesperson, is always very helpful. I would lease from them again in the future. I plan on using their service department as well. 

12/14/2007
" The deciding factor was the excellent salesman. He doesn't pressure you, he doesn't run around, he has no suprises, he's very up front. He doesn't add any little fees, he doesn't try to hide anything. He shows you everything. He asked us: what are you going to do with it (the car) and he told us the hybrid would not be good for us. We will use the service dept.

12/20/2007
" This is my third Lexus and the 2nd one I have purchased here. Toby Mattson was my salesman and I have purchased 2 cars with him as my salesman. The first Lexus I bought I purchased in Rockford and this dealership is far superior. It is a little farther for me to go but worth it."

12/28/2007
" Jeff Klomp did a really good job. I bought a RX350. I bought there because we have a business relationship with them. We have dealt with them for a long time. I will probably go to them for warranty service but after that I will not because it is too far away.  I will say they do a great job on the follow-ups. I got an email and a phone call today as survey follow-ups."

01/02/2008
" I chose this dealer because they are the closest Lexus Dealer in the area. I chose the 2008 AWD for the weather in the area. My buying experience was very pleasant. Everyone was very nice and professional."

01/02/2008
" I really like the fact that when I came into the dealership Toby was not pushy in the least. I was impressed with his integrity and the fact that he did not try to add on anything else to the sale, because I hate that. He was very straight forward, and I enjoyed working with him. The whole process took about a week, because it was hard for me to find the time to come into the dealership to finalize everything. I was very happy with my overall experience with them and will be returning in the future."

01/02/2008
" I'm extremely impressed with my salesman on the couple of times that I've purchased there; Toby! He is very honest, intelligent, thorough and very helpful. He's followed up with us for years on our vehicles; that's one reason we continue going back to them! I just bought my 2nd vehicle from him, a 2008 Hybrid. I will definitely continue using the service department as well."

01/02/2008
" The salesman went above, I think. He sent me flowers. The customer service there is wonderful. I picked out the color from the brochure my husband brought home. They didn't have one, but they found the car. My husband has a Lincoln, and we were considering that, but the Lincoln dealer didnt compare. I can't say anything bad. I'll use the service dept."



 

12/03/2007
" I recently brought my 2004 Lexus ES330 to the dealership to have the 70,000 mile maintenance done. My service advisor, Michael Judicki, was very courteous, nice and accomodating. The service took about an hour which I was satisfied with."

12/04/2007
" I just took the car in for routine maintenance and I waited for about one hour in the waiting area, I've been a customer for the last four years and I keep going back because I'm happy with their services. They treat me good."

12/05/2007
" This was the second visit that we've made to this dealership. We took our 2003 RX300 in for a 45,000 mile check up. Everything was just fine. Actually, they had the service done earlier than expected. I am already receiving emails. I think everyone there does a good job."

12/10/2007
" I waited om my 2007 IS250 for an hour, whick was acceptable. The waiting room was clean and comfortable. I have been using their service for one year. I have continued to use them because I like my Saturday morning appointments and they can do additional stuff to my car during oil changes."

12/11/2007
" I didn't buy the ES300 from them but they are the only Lexus dealership in town and they do good work. Greg is a good guy. He took care of me right away. I waited on it and the waiting area is very nice. They do good work. I have no complaints."

12/11/2007
" I waited for the vehicle about an hour and a half. It is the first time that I have used them for service. I believe they are courteous, very professional. The service is great, but I have issues with the sales dept."

12/11/2007
" I'm pleased with the services. I dropped off my vehicle a the dealership. There was a rattling noise in the dashboard of my 2007 ES350. I'll keep taking my vehicle here for service work. I don't need to make an appointment, everything is fine. I am very satisfied with the repairs."

12/13/2007
" I waited on my 2004 IS300, while they changed my oil. My overall visit was great. I'm impressed with the great work they provide, they always do a good job. I'm extremely satisfied & will continue to use their services exclusively, since I have a nice car."

12/13/2007
" I was very satisfied. everything was done. I had new snow tires put on my car and had the time on the clock corrected. It was off by an our. I waited for my car and the area was very nice."

12/20/2007
" I waited on my 2004 LS 430 while they changed the oil on my vehicle. My overall visit was great. I was really impressed with how nice and helpful they were to me. I am 100% satisfied & and will continue to use them for my future service needs, since they always treat me right. I wasn't satisfied with the fact that I purchased the vehicle and the chrome wheels were peeling, But they did give me new chrome wheels, since I noticed it a month later. But, it just made me wonder, since I always buy 3 year certified Lexus vehicles."

12/26/2007
" Jordan, my advisor, did a good job. He checked on several questions for me and  then he showed me how to start the loaner car. I have been using their service since I bought my 2002 ES 300 there in 02. I have continued to use them because they know the car and they do the job right the first time." 

12/26/2007
" I took my 2002 IS 300 in for a flat tire. I left it there for a the day. Since all of my tires were low, I decided to have them all replaced, which they did. I have been going there since I bought my vehicle from them in 2004. It's very nice to go there, because they take good care of me."

12/27/2007
" I'm completely satisfied. I took my 2006 RX 400H to the service department for a minor repair. It was quick; so I waited in the customer lounge area. There isn't anything that could have made my visit better. Everybody was nice and professional."

12/27/2007
 " I brought the vehicle there and have used them for the past 4-5 months. I like the service because it is good work and they are very professional. I will continue to use them for service."

12/27/2007
" The waiting area was clean and comfortable. My visit was terrific. I just thought everybody was really, really nice. Yes, I'll use them in the future."